FAQs
Frequently Asked Questions
1. How long does shipping take?
We process all orders promptly to ensure a smooth delivery experience. Shipping typically takes 1 to 3 business days, depending on your location. You’ll receive a notification with your tracking information as soon as your order is shipped.
2. Do you offer tracking for orders?
Yes, all orders include standard shipping with tracking. Once your order is shipped, we’ll send you a tracking number via email, so you can easily monitor your package. If you’re in a hurry, expedited shipping options may be available at checkout.
3. What is your return policy?
We want you to feel confident shopping with us. If you’re not completely satisfied, you can return or exchange your purchase within 30 days of delivery, provided the item is unused and in its original packaging. Please contact our customer support team at sales@alureperfume.com to initiate a return or exchange.
4. Are your perfumes safe for sensitive skin?
Our perfumes are made with high-quality ingredients that are suitable for most skin types. However, if you have sensitive skin or allergies, we recommend doing a patch test before using the product regularly. Your safety and satisfaction are important to us!
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to check the delivery status through our website or directly on the shipping carrier’s tracking page.
Customer Support
- Phone: +44 7897 055524
- Email: sales@alureperfume.com
- Address: 44 Ayno Crescent, Northampton, NN2 8JY, United Kingdom